Shipping Policy
Célvare's Shipping Policy
Our goal is to ensure a smooth and transparent shipping process for your convenience and satisfaction. Below are the details of our shipping process.
SHIPPING RANGE
Countries: We currently ship to the Netherlands.
Future Expansion: We are considering expanding to other shipping regions.
SHIPPING COSTS
Free shipping on all orders.
No hidden fees: All costs are clearly stated at checkout.
ORDER PROCESSING TIME
Processing Time: Orders are processed within 2-4 business days (Monday to Friday).
Last Order Time: 17:00 GMT (Amsterdam).
Weekend Orders: Orders placed on weekends are processed on the next business day.
TRANSIT TIME
Estimated Delivery Time: 5-10 business days.
Business Days: Shipments occur from Monday to Friday.
Notes: Delivery times are estimates and may vary due to external factors such as weather conditions and transportation issues.
Total Delivery Time: It takes 7-14 business days to receive your order.
SHIPPING PROCESS
Reliable Courier Services: We ship with PostNL & DHL.
Insured Shipments: All shipments are insured. Contact our customer service in case of loss or damage during transit.
Eco-Friendly Packaging: We strive to use sustainable packaging materials to minimize our ecological footprint.
TRACKING INSTRUCTIONS
Tracking Information: After purchase, you will receive an email with tracking details, including the shipping company name and tracking number.
Track Your Order: You can track your order via our website. Simply enter your tracking number on our tracking portal to view the status of your order.
Questions? Our support team is ready to assist with any tracking-related inquiries. Contact Us
MISSING ITEMS PROCEDURE
Reporting Missing Items: Contact our customer service within 7 days of receiving your package at info@celvare.com.
Resolution: We will resolve the issue as soon as possible and send a replacement item or offer a refund.
RETURN POLICY
Returns: Returns are accepted within 30 days of the delivery date.
Conditions for Returns: Items must be unused, undamaged, and returned in the original packaging.Personalized items cannot be returned.
Costs: Return shipping costs are the customer’s responsibility unless the item is defective or not as described. In such cases, Célvare will cover the return shipping costs.
Refunds: Refunds are processed within 14 days of receiving the return and are refunded to the original payment method.
RESTOCKING FEE
No Restocking Fee: Célvare does not charge a restocking fee for returns.
RETURN SHIPPING COSTS
For Defective Products: No cost to the customer. This applies when the product is incorrect, damaged by the carrier, or defective in any way.
For Customer Remorse: The actual cost of return delivery will be charged to the customer. This applies when the customer purchased the wrong product, the item does not fit, or they no longer want the item.
DELIVERY TIMELINES
Below are the estimated delivery times for all packages:
Processing Time: 2-4 business days
Transit Time: 5-10 business days
Estimated Delivery Time: 7-14 business days
Questions?
Visit our FAQ page or contact our customer service.
Company Information and Contact Details
Company Name: N.M. Commerce
Address: Anjelierenstraat 13, Purmerend, 1441HK, The Netherlands
E-Mail: info@celvare.com
Contact Form: Contact Us
Phone: +447411208401
Company Number: 89402669
VAT Number: NL004723901B64
Customer Service Hours: Monday to Saturday, 9:30 AM - 7:00 PM
For any inquiries, feel free to contact our team!